There are many inmate communications firms out there in the United States, but one of the most trusted names in the correctional industry is that of Securus Technologies. The company has till date served over a million inmates and continued to be one of the most preferred choices among the prisoners looking for reliable and economic correctional services and inmate communication services provider.
Securus Technologies has won the hearts of its customers by providing them reliable connectivity and host of inmate communication services to choose from. Some of the most popular inmate communication services offered by Securus Technologies include video visitation service, calling cards, money transfer service, photo sharing service, video services, phone services, and more. The company has over seventy patents to its name and has invested more than $600 million in the last few years, which has made it one of the most innovative and cutting-edge technology firms in the correctional industry.
Securus Technologies understands the correctional industry well and conducts researches and surveys to ensure that the products it is creating can meet the clients’ requirements completely. The customer satisfaction rate of the services offered by Securus Technologies is very high, and Securus Technologies has also received the highest ratings from the Better Business Bureau. Moreover, Securus Technologies is also the winner of the Gold Stevie Award for the best customer service, and it won the award the first time it participated in this highly competitive event. It showcases the strict parameters and the high standards that the company maintains internally to provide best products and services to the end users.
The law enforcement officers also love Securus Technologies due to the investigative services and solutions it provides. It is evident from the excerpts of letters of appreciation sent by the law enforcement officers that were recently disclosed by Securus Technologies through a press release is published online.
We have a terrible problem with crime inside of our prisons and you may be shocked by who is committing these crimes. The most common crime committed in our prison systems is contraband. Whether it is alcohol, cigarettes, drugs or weapons, contraband can be a danger to the prison population and the prison guards.
You may be shocked to learn that the prison guards themselves often serve as the source for this contraband. Many prison guards make an extra income by smuggling goods into the prison where they are employed. And when a prison guard is the source of contraband, it can be very difficult to stop.
One of the best tools ever invented to fight the flow of contraband caused by prison guards has been innovated by Securus Technologies. It is a simple idea but very difficult to implement. I applaud Securus for inventing this software technology.
Securus starts by recording every single phone call involving a prisoner inside a corrective facility. These phone calls are stored in an impressively large database. The software innovation allows law enforcement to automatically search this entire database using one recorded voice. The software develops a fingerprint of sorts from a person’s recorded voice. The software then digs into the database looking for that person’s voice and is able to pull up every single recorded telephone call that involves a particular individual.
If law enforcement has a lead on a specific person who has been caught with contraband then they can turn to this technology. They can pull up every single phone call this person has ever made which may lead them to the source of the contraband. This source may be a prison guard. The recorded telephone calls are enough to get a search warrant that could effectively stop the flow of contraband.
One of the biggest problems that I have working in the fugitive task force division is being able to get ahead of these suspects when they are planning to make or commit more crimes. The reason being is these fugitives have a support system that includes close friends, family, and even other fugitives, all working to keep this person from being caught. Trying to get leads from people is near impossible.
One of the ways that try to get information on what the suspect is up to is intercepting calls at the jail when other inmates are either calling them or chattering between each other. In the past, this has been an issue too because the inmates are well aware we are listening to the calls, so they simply begin speaking in code to throw us off the trail. While this was very successful in the past, it doesn’t work as well any longer.
The reason for the change in fortune for all players is simple, we had Securus Technologies recently install a new inmate communications system in our jails, and the results have been nothing short of spectacular. I was eager to be one of the first to use the new system because I personally had invested countless hours on one fugitive, and T was not going to sleep until he was in custody.
The team at Securus Technologies trained me on the LBS software, and within a week, the covert alert feature tipped me off that something was going down with our suspect. We arranged a team to be at the location where we discovered he was hiding. The conversation between two high-ranking gang members may have been in code, but the LBS software detected information right away. Before the suspect even knew what happened, he was cuffed, booked, and is awaiting trial for a laundry list of crimes.